Privacy Policy

Last Update: November 17, 2020

This Privacy Policy (“Policy””) sets out how CELLERA FARMACEUTICA S.A. (“CELLERA” or “We”), will deal with Personal Data when you visit or take advantage of the content and functionalities of this space, located at www.cellerafarma.com.br (“Site”). Each user of this Site will be referred to in this Policy as You. This Policy applies to You and to all individuals, including healthcare professionals, who in any way access or use the Site or who communicate with us through one of the contact channels with CELLERA, including customer service and pharmacovigilance.

1. How do we use your Personal Data?

For the purposes of this Policy, “Personal Data” means information relating to a natural person, who may be identified or identifiable, directly or indirectly, from data about that person, or from a combination of data.

In order for You to visit the Site or take advantage of its functionalities, it may be necessary for us to collect some Personal Data from You, to enable a better browsing experience, to establish contact for information, to receive complaints and comments, pharmacovigilance reports and also so that we can provide information to healthcare professionals. We will process your Personal Data in different ways, depending on each specific situation.

  1. Healthcare Professional 

If you are a healthcare professional, CELLERA may process your Personal Data to provide you with services such as medical visits, invitations to events, congresses, symposia, medical education and other information relating to your relationship with CELLERA.

To do this, it may be necessary for You to complete a registration or validation process, through which You will confirm that You are a healthcare professional. This registration or validation is personal and non-transferable. You accept, understand and acknowledge that You will keep such data confidential.

In order to access this content, CELLERA may have to process your data internally and personal data may also be transferred to third parties who provide services to CELLERA for the purposes set out in this privacy policy, within the national territory.

  1. Contact with CELLERA

In addition, when you access the Site, we may process your Personal Data when:

  • You report adverse events or other relevant pharmacovigilance information relating to a CELLERA product. We may share your Personal Data for pharmacovigilance purposes only;
  • You send comments, questions or suggestions to CELLERA via the Customer Service Center (“SAC”); and/or
  • You use the communication channel to report non-compliance with CELLERA's policies and standards.
  1. Cookies – IS THERE A MANAGEMENT TOOL?

For a better browsing experience on the Site, we use cookies. A cookie is a small text file that is sent to your browser and stored on the hard drive of your computer, mobile phone or other device to facilitate future access to the Site, allowing it to store a certain amount of data about your activities on the Internet, in order to know your interests and behavior, to better meet your needs.

You can set your browser to notify you when you receive a cookie. This allows you to decide whether to accept it or not. However, some of the services and functionalities offered through our Site may not work properly if your cookies are disabled.

The following are examples of cookies that may be used on our websites:

  • Strictly necessary cookies. These cookies are essential for you to be able to browse our Site and use its functions. Without these cookies, services you have requested cannot be provided.
  • Performance / analytical cookies. These cookies collect data about how visitors use our Site, including the country from which the visitor is accessing it. They allow us to recognize and count the number of visitors and to see how visitors navigate the site while using it.
  • Functionality Cookies. These are used to recognize you when you return to our Site. This allows us to personalize our content for you, address you by name and remember your preferences (for example, your choice of language or region).
  • Targeting/advertising cookies. These are used to deliver advertisements that are most relevant to you and your interests. They are also used to limit the number of times you see an ad, as well as to help measure the effectiveness of advertising campaigns. They remember whether you have visited the Site and whether this information can be shared with other organizations, for example with advertisers. We only use these cookies if you have consented.

Who do we share your Personal Data with?

We seek to keep your Personal Data confidential, in accordance with our legal obligations. We do not sell, rent, trade or disclose Personal Data to third parties, except as an essential part of our ability to communicate with You. We may share your Personal Data in accordance with applicable law.

How do we keep your Personal Data secure?

CELLERA FARMA takes appropriate physical, technical and organizational security measures designed to safeguard and secure any information you provide to us. However, unencrypted transmission to CELLERA FARMA via the internet is not completely secure and we cannot guarantee the security of your Personal Data during any unencrypted transmission.

International transfer of Personal Data

If legally authorized, we may disclose or transfer your Personal Data to third parties in other countries, ensuring that your privacy rights are adequately protected by appropriate measures.

How long do we keep your Personal Data?

We will keep your information for the duration of our relationship and for as long as necessary to comply with the law. The length of time for which data is stored varies according to the purpose for which it was collected, if there is no specific legal requirement. Please note that We may have a duty to keep your Personal Data even if You ask us to delete it. In this case, We undertake to deal with your Personal Data to the strict extent required by law.

Your Rights

As your rights, you may request, at any time:

a. Information on how your Personal Data is being used;
b. Access the Personal Data we hold about You;
c. Request the correction of inaccurate, incomplete or outdated Personal Data that we hold about You;
d. Request the possible anonymization, blocking or deletion of unnecessary, excessive or non-compliant data, always taking into account the exceptions regarding the maintenance of data necessary for legal compliance purposes;
e. Revoke consent; and
f. Information on the sharing of your data with public and private entities;

Links to other websites

Our Site may contain links to third-party sites and content unrelated to CELLERA. Please read carefully the privacy practices and policies of such third party sites and/or content, as CELLERA is not and will not be responsible for the privacy practices or content of these third parties.

Updates to the Privacy Policy

We may at any time, at our discretion, revise or update this Policy. We will indicate at the top of the Policy when it has been updated. All changes take effect immediately when they are posted and apply to all access to and use of our Site thereafter. If You object to any modification, your only recourse is to stop using the Sites and providing your Personal Data.

Questions about this privacy statement

If You have any questions or comments about this Policy or if You would like us to update information or preferences that You have provided to us, please contact us at:

Email: privacidade@cellerafarma.com.br
with “Data Protection Officer” (put ‘Data Protection Contact’ as the subject line).
Web: www.cellerafarma.com.br and use the information on theContact.

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