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According to Anvisa's RDC 406/2020, Pharmacovigilance is the science and activities related to the detection, assessment, understanding, and prevention of adverse events or any other problems related to medicines. The responsibility for ensuring the safety of medication use lies with everyone: pharmaceutical industries, regulatory agencies, healthcare professionals, and also patients.
An adverse event is any undesirable medical occurrence in a patient administered a medication, without necessarily having a causal relationship with the treatment, it can be any unfavorable and unintended sign, symptom, or temporally associated disease related to the use of the medication.
Therefore, upon becoming aware of an adverse event related to the use of a medication from Cellera Farma or its partners, we advise you to contact Customer Service Center (SAC) at 0800 58 000 32, Monday to Friday (except holidays), from 8:30 AM to 4:00 PM, or by email at sac@cellerafarma.com.br.
Important notice: We do not provide any medical advice regarding health issues, which should be addressed by your trusted physician.
This communication channel is aimed at reporting situations of non-compliance with Cellera Farma's policies and standards, which can be done confidentially or anonymously. Click here to download our code of conduct.
All incidents reported will be forwarded for verification by Cellera Farma's Ethics and Compliance Area. All information reported here will be treated confidentially, and its veracity and actions taken are the responsibility of the reporter and Cellera Farma.
Do not remain silent; report any and all non-compliance with regulations.
(11) 4580-0569
http://missaocompliance.com.br/canal-etico/cellera/
E-mail: canal-etico-cellera@missaocompliance.com.br
Themes exclusively related to product quality and pharmacovigilance should not be forwarded through the Ethics Channel, but through the Customer Service Channel.
It is an independent channel available for reporting any suspicion of non-compliance with internal regulations or laws.
Whenever any irregularities involving our employees are identified, even if they are just suspicions.
The channel can be used by employees, third parties, clients, suppliers, as well as anyone who may wish to make a report, using the channels indicated above.
No. You can make an anonymous report. The channel is managed by a third-party company, so anonymity can be guaranteed. We do not tolerate any kind of retaliation against the reporter, observing the principles of ethics and good faith.
All reports are analyzed impartially and independently. If the allegations are true, disciplinary measures could be applied.
In the form below you must describe the situation of non-compliance with Cellera Farma's Code of Ethics.